MyQuickReg PDFs are generating without graphics

Incident Report for 4Schools

Resolved

This incident has been resolved.
Posted Feb 25, 2020 - 19:25 CST

Monitoring

A possible compatibility issue within our infrastructure has been identified. We have partially rolled back an upgrade that was recently performed, and PDF files are now generating as normal. We are tidying up this new configuration and making sure it remains stable.
Posted Feb 25, 2020 - 16:23 CST

Investigating

PDF files in MyQuickReg are currently being generated without graphics. So, for example, Certificates of Participation just have text with no background or logos.
Posted Feb 25, 2020 - 16:10 CST
This incident affected: Legacy Products (MyQuickReg Application).