4Schools Helpdesk phone and portal outage. (Email support is still available)

Incident Report for 4Schools

Resolved

All support channels are back online! We love hearing from you all, and look forward to working with you in our full array of communications tools! 🌞😎

Posted Jun 30, 2025 - 14:29 CDT

Identified

Our most popular features are now back online and we're continuing to work on the remaining pieces. Notably, our email support is now back online with our familiar ticket features so we can support you as a team.

Status summary:

✅ Email support: Fully restored, including familiar support ticket channels
✅ Telephone support: Online
❌ Chat support: down
🟨 Support portals are partially restored:
✔ https://support.seedsiep.com/hc/en-us is up!
✔ https://support.cms4schools.net/hc/en-us is up!
✔ https://support.adapt504.com/hc/en-us is up!
✖ https://support.4schools.net/hc/en-us is still down

Posted Jun 30, 2025 - 11:33 CDT

Update

We are continuing to investigate this issue.

Posted Jun 30, 2025 - 00:20 CDT

Update

We are continuing to investigate this issue.

Posted Jun 30, 2025 - 00:19 CDT

Investigating

We are currently experiencing an outage of 4Schools helpdesk communication tools.

✅ Email support: available
❌ Telephone support: down
❌ Chat support: down
❌ Support portal (support.4schools.net): down

Our support website portal and phone support are currently down. We are working to restore service as quickly possible. In the meantime, please continue to use our familiar support email channels. While we operate on temporary resources, responses to your support emails will look a little different than normal, but it will be the same familiar crew responding to your messages.

Posted Jun 30, 2025 - 00:18 CDT

This incident affected: ADA4Schools (Helpdesk/Support), 4Schools (Helpdesk/Support), IEP4Schools (Helpdesk/Support), Legacy Products (Helpdesk/Support), and CMS4Schools (Helpdesk/Support).