Timeouts in public-facing websites

Incident Report for 4Schools

Resolved

The system is operational and everything appears stable.
Posted Nov 13, 2026 - 13:24 CST

Monitoring

The issue should be resolved, but we will continue to monitor it. The root cause was a load balancer misdirecting some traffic to an unresponsive server.
Posted Nov 13, 2026 - 12:56 CST

Identified

The issues appears to be related to the IP address that browsers resolve from the domain name. IPv4 addresses are working correctly; IPv6 addresses are timing out. We are continuing to work towards resolving this.
Posted Nov 13, 2026 - 12:10 CST

Update

We are continuing to investigate this issue.
Posted Nov 13, 2026 - 11:55 CST

Investigating

Requests to public-facing websites are failing due to timeouts. We're investigating the issue and will post updates as me make progress.
Posted Nov 13, 2026 - 11:40 CST
This incident affected: CMS4Schools (Application).